Customer Reviews

Here’s what our customers are saying about us!

Layaway Travel will be my Travel Agent now. I can't believe how easy the whole process is, from start to finish. Thank you so much, see you on my next adventure 💃🕺💃!

–CHERRY W. - 04 July 2019

Hi Jo, our trip as usual thanks to your company was fantastic. Everything from early check-in to airport transfers, you don’t miss anything.

Thank you once again and we look forward to our next holiday!

What a wonderful holiday we had. My daughters' wedding was fantastic and having 50 family members come to Samoa was even better.

Thoroughly recommend our hotel Taumeasina. Couldn’t fault it at all.

Thank you for always being great and faultless with our holiday bookings.

Kind Regards

–NICOLE E. - 03 July 2019

Everything was awesome. Ebony and I cannot wait to plan our next trip in a few months. We aren't home yet, we leave LAX tonight!

Thank you so much to the team at Layaway for planning this trip and making it so easy for us. Seriously, all of you give yourself a pat on the back.

Here are a few photos from our trip:

Las Vegas San Francisco Los Angeles

Santa Monica Bike Ride Sangta Monica Bike Ride

–JAYSON W. - 01 July 2019

Good morning Jo,

Our trip was amazing!! So Thankyou so much to you and your team for all your work to make that happen.

Once we have recovered from jet lag we will certainly be looking at our next adventure! 😀

Have a great day.

Regards Nicole

–NICOLE C. - 23 May 2019

Hello Lydia!

Hope you are well. Thank you for your warm wishes. We had such an amazing trip! Just gorgeous! We had the best time in Singapore! We all had a very restful holiday, but also filled with some amazing day trips and activities.

I would say some highlights include the beautiful pool at the W Hotel, riding the Segway along the marina and of course visiting Universal Studios Singapore! We also loved the shopping and food - including visiting many Hawker Markets!

Probably easier is if LayAway Travels adds me as a friend on Instagram, and you can see all our photos from our trip.

Thank you also - the process with Layaway was just so easy and user friendly. We will definitely love to book with you again int he future...

Many thanks,

–MOZMA P. - 17 April 2019

Dear Jo, Thanks for welcome greetings. We had a great time on the Royal Caribbean cruise together with the T. family. From the food of course, the services, amenities of the ship, lovely staff and crew, programs and not to mention the sanitation and hygiene of the ship makes the whole experience in total fantastic and we will not forget specially this is the first time for us.

The only thing that were not happy was the interchange of the rooms between us and T. family which we have to fix first thing we boarded on the ship, but otherwise everything went well.

Thanks for organising our booking and we will not hesitate to make another trip with you guys.

Kind Regards,


–SOFIA S. - 22 January 2019


Our trip was amazing! And I will definitely be using you guys again for any trips! I’ve used your hashtag and tagged you guys in some of the photos from our trip.

The hotel was PERFECT and I am so happy that I took your word to stay at the hotel we did because it was everything and more we could’ve wished for, central to everything and great hospitality!

I couldn’t thank you enough for your help, so sad it’s come to an end but I will definitely be booking again for next year, you guys made my first holiday in 3 years such a breeze, everything was easy to find and it was easy to organise my transfers and theme parks tickets - was the best process I’ve ever been through. Thank you, thank you, thank you!!

–DESPINA M. - 18 December 2018

Hello Team,

Thank you so much for all your wonderful help!! I am planning my trip again with my family next year and definitely I will book it again with you! Thank you!!

–ANGELICA - 19 November 2018

Hi Jo

Everything was perfect & thank you so much for taking care of everything. I have already put a comment up on Facebook (LayawayTravel).

Our only regret was coming home. We thoroughly enjoyed our holiday. It was stress-free because you guys took care of it all.

Thanks all.

– CASSIE C. - 09 November 2018

Just wanted to thank your company and staff for another memorable trip away.

Without Layaway Travel our yearly trips would be impossible. Once again thank you and looking forward to our next destination.

– NICOLE J. - 16 October 2018

Hi, as always we had an absolutely well deserved holiday.

Bali never seems to disappoint us and we can’t wait to get back over there. We added in Fremantle this time which was stunning. Our holidays would not be possible if we couldn’t do our lay-by's with your company.

You have given us something to look forward to each year and to work hard towards a decent break.

After our next trip to Samoa we are looking at our 2020 trip.

Once again thank you and your wonderful staff for making our holidays something to remember, nothing is any trouble for you all when I change my mind on certain things! 🙂

Kind Regards


– NICOLE E. - 15 October 2018

Hi Jo and team!

Thank you so much for all your organising and help with getting us to Port Douglas. We had a fabulous time and cannot wait to organise our next holiday in the near future with you guys.

Thank you so, so much!

– ANDREW & CAROL C. - 04 October 2018

We booked our holiday to Fiji with Layaway travel. Half way through our payments I decided I wanted to change our accommodation. Layaway could not have been more accommodating with this request. During a phone call organising the change I mentioned it was our anniversary. I didn't think it was even important but when we got to our resort Yutule there was Happy Anniversary laid out on our bed which was beautiful. Everything was easy and organised with no issues. Our resort Yatule, was perfect and everything we wanted. I could not fault the service we received from Layaway travel.

– STEPHANI R. - 19 September 2018

Hi Belinda,

We are feeling a little depressed that we are home - back to reality! Hawaii was amazing, at times expensive - but mostly fun and fabulous.

We did a few tours while we were over there;

- The Polynesian cultural centre
- Hanauma Bay
- Kuoloa Ranch
We hired a mustang for the day and drove all around the island (up to the north shore and back down again).

Anyway, the trip was amazing we both had a great time. Although next time we will stay longer!! In stead of 12 days we will plan to stay for 20 days!!! We felt we didn’t have enough time to do everything and also not enough time go back and do day trips more again.

We will return to Hawaii August/September 2020.

So we will start planning soon :)

– VICKI S. - 19 September 2018

Just returned from a family trip booked through Layaway for 7 days in Fiji.

Never been overseas before and was worried how it would all work as I organised nothing.

Let’s just say everything that was promised in the package we received with no problems.

Payments were easy to make and Layaway was easy to contact for all my questions.

We are already planning another trip to Fiji for next year and will be booking through Layaway again!!

Fiji was amazing thanks so much for a great trip and the great memories.

– JARROD M. - 06 September 2018

Dear Jo,

Hi Belinda,

... Thanks for all your help a long the way!

We will definitely recommend Layaway to friends and family

Thanks again,

– VICKY S. - 04 September 2018

Dear Jo,

I love your work and efforts to see that my money wasn't wasted. More to the point thank you so much for the changes and the things we got to keep.

So now speaking for myself I'm on a countdown to the no decisions on what to cook, no cleaning, free night out/dinner without a child or children & 4 wonderful days coming up of relaxation.

Love ya Jo... Wouldn't of had any of this without your help!

– VICKY N. - 31 July 2018

Awesome, on our holiday at the moment layaway has been awesome will definitely use again to book another adventure!

– CHANTELLE S. - 02 July 2018

I just got back from my first solo holiday to Fiji. I was impressed by everything! I didn't realise my resort was 3 hours from Nadi, but I had a driver there ready to drive me the whole way. He was also a great travel guide. I made friends I'll have forever and I plan on going back to Fiji in 6 months. Thanks Layaway travel for a beautiful, no fuss holiday.

– SHARI R. - 09 June 2018

Thank you guys for being able to change my request so quickly! You guys have been so good with everything and I always recommend you guys to all my friends whom are looking for a holiday! As soon as this trip is over I will be definitely booking another holiday. Thanks again

– ANDREW K.- 30 May 2018

Just returned from 5 nights in Fiji.

I was very skeptical about using Layaway, due to two previous overseas holidays booked with other very well known travel agencies, resulting in overpriced holidays from hell (that both had to be paid in full within 2 days of booking, due to being such a fantastic price etc.)

This holiday however was absolutely perfect!

So quick, easy and convenient to book the holiday, very user friendly website with no annoying sales person to deal with. The direct debit started as I had requested, no deposit or upfront or initial larger amount pay, same amount every week and never an issue with any of the direct debits. When I wanted to change bank accounts and have the direct debits changed from weekly to fortnightly. I was pleasantly surprised, customer service was impeccable, a very quick and simple phone call and it was no trouble at all.

Prior to our holiday an email arrived with our travel itinerary, including easy to follow steps for check in etc. Our return flights were on time to the minute, a Toyota Prado was waiting at the airport for our private transfers to the resort and back to the airport (whilst everyone else from the same flights were cramped onto buses) check in was done within minutes, our room was as advertised, meals were amazing, package included spa vouchers or nanny, there was a kids club, free kids meals, free breakfast buffet. Being a cashless resort was a dream (no need to worry about wallets being safe whilst swimming in the pool / ocean, simply gave our room number for everything, including the gift boutiques. Not a single thing I could fault. We’re currently trying to decide on where to go for our next overseas holiday, then we’ll be booking again with Layaway.

Thank you so much!

– JAS - 26 March 2018

I would not have been able to take this trip if it wasn't for you guys. I have struggled with money for a long time and because of your company I have been able to take my daughter on this great trip. Thanks again I will certainly be booking another one or two or three with you.

I love layaway.

Thanks Kym x

– KYM- 23 March 2018

Hi Melissa, Just wanted to say a big thank you to all of you at Layaway Travel, we have returned from stunning Queenstown and everything from our flights, transfers and accommodation was perfect! So easy to book and pay our holiday with you guys, can’t wait to book my next adventure!

– NORA- 20 February 2018

Belinda, thank you for your email. We had the best family holiday ever. The whole layby system you guys have is the best and I will never ever book a holiday any other way. Easy, convenient and hassle free. Thank you for making things so easy to manage with everything included in the pricing. Can’t wait for our next holiday to Bali at the end of this year . Thanks to Melissa for all her help too.

– VICKI - 08 January 2018

We have just returned from a trip to America and I just wanted to thank you all at Layaway Travel for making our dream holiday come true! Everything from flights to transfers was seamless and made our holiday outstanding and one to remember! I can't thank you all enough for the great work you all do. I'm even looking at the next holiday already so will be in contact to help with set up.

– CHRIS K. – 01 December 2017

I'm currently paying of a holiday with them to fly out next year to Fiji and so far everything has been awesome quick response and any questions answered quickly and all reviews I've seen have been fantastic!

– CHANTELLE S. 11 September 2017

Just returned from our New Zealand 10 day holiday - We chose a Design Your Own package. This included 3 nights accommodation, airfares, airport transfers and 9 days car hire. We were very impressed with the service that LayAway travel provided. The Design Your Own option allows you control over accommodation choices and costs. Whilst being able to layby and pay off your flights and a couple of nights to get you started makes your holiday dreams come true. I will definately use the Design Your Own package again due to its flexibility.

– CATHY S. – 22 July 2017

Hi Melissa we had a wonderful time in Bali. The padma resort is breath taking Ky amazing all the staff are courteous and friendly at all times. We visited Kuta and had a horse and cart ride back to Legian. We also went to Bali zoo and rode the elephants and water bom park. The boomerang waterslide. Was the biggest adrenaline rush ride ever! Thank you for preparing our very memorable first international holiday we can't wait to book another with you in the next month or so Thank you once again

– SIMONE AND ASHLEE – 21 July 2017

We had a fantastic trip - everything was great - the resort, the staff, the food, kids club - couldn't fault it - definitely planning to return next year to the Sheraton, same time of year.

– RENEE – 20 July 2017

Provided an awesome holiday in Thailand and made everything easy to understand. It's such a great idea and great to book any Holiday you want. I recently started another Layaway Travel plan that was made up for per my request and even that was simple. I would recommend Layaway Travel to family and Friends as well as anyone that reads this.

– STEVEN M.– 11 January 2017

Belinda was extremely helpful & accommodating. Would highly recommend LayAway Travel for your next holiday!

– SACHA W.– 10 January 2017

Had a wonderful holiday this year to Fiji and have just booked next years with Layaway Travel wonderful layby service. Jo and Sara always answer my queries quickly and are very happy to help with multiple quotes until I decide exactly where I want to go. Layaway Travel will now be my yearly holiday bookers, couldn't ask for better service. Thanks guys, Jane Berry

– JANE BERRY – 19 August 2016

Was real easy to organise by setting up the payment plan and paying off my holiday. Thank you.

– MARK G. – 17 August 2016

Great service and advice and really helped answer all my question I asked them.

– KELL G.– 13 August 2016

I am so glad I found your website, it's a fantastic idea! I'm going to book for Las Vegas in January when I can start making the payments